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Managed Support Services

Our managed support service is designed for customers who don't have in-house IT support, and who prefer to focus management energies accordingly


We take complete responsibility of your ITenvironment, managing day-to-day service and providing long-term strategies– all of this coupled with exceptional service delivery and value. Our unparalleled service offering includes:

  • Efficient response – our remote support systems expedite problem resolution.
  • Proactive management - prevent issues before they affect you.
  • Focus on customer satisfaction - not just technology.
  • Skilled staff - not just in technology, but also in customer services.
  • Diverse complementary services and expert partners to meet all demands of dynamic businesses

ES is passionate about enabling customers to focus on their strengths and confident in the knowledge that their IT systems will reliably support them in their business pursuits. This has been our focus for over ten years. If you are serious about getting value from your current IT systems, or you're looking for ways to keep your business ahead of the competition, you will be amazed at how ES can help.

Service

ES user support is delivered by a dedicated team of service desk engineers, providing telephone and remote support via our unique technologies. This team is complemented by a highly qualified team of field engineers who visit client sites as scheduled or as need be, depending upon the client's needs. Some clients opt for an unlimited contract, in which monthly fees are fixed, while others opt for variable rate agreements, where fees vary according to demand and usage. Some want regular on-site visits included - others do not. Some want our engineers to have remote access to user's machines and again, others may not need this facility.

Overall, we aim to offer flexibility. We tailor individual support agreements to suit individual clients and their organisational requirements.

Approach

We recognise that supporting people is as important as supporting technology. We believe passionately in the importance of quality people, delivering a human-to-human service:

  • All calls are answered by qualified engineers. We do not employ message takers.
  • We resolve 70% of problems in 2 hours or less.
  • Our technology puts critical client information at the fingertips of every engineer. Engineers are scheduled to the client's convenience not the other way round.
  • Clients are given the option to feedback personally on all interactions, which directly impacts on engineers' remuneration.
  • We help to identify user training requirements for our clients, increasing productivity and minimising on-going support costs.

All our engineers are trained to communicate effectively with individuals at all levels of technical understanding. Engineers also help to identify individuals who may need IT-related training that would ultimately improve their individual effectiveness and productivity.


Managed Support Services

Managed Support Services

Advisory Services

Advisory Services

Design & Implementation

Design & Implementation

Support & Maintenance

Support & Maintenance



"Executive Solutions provides a clear, no nonsense approach to the development, support and maintenance of all IT systems.

Our combination of remote support technology, quality processes and professional people delivers an outstanding service"


Gavin Bodill – Technical Director



Managed Support Services
Managed Support Services

Our managed support service is designed for customers who don't have in-house IT support, and who prefer to focus management energies accordingly.


Advisory Services
Advisory Services

The ES advisory team brings together experts in business planning and IT strategy, helping clients to maximise the value of their on-going technology investment.



Design and Implementation
Design & Implementation

ES works in close partnership with our clients to design an IT infrastructure specific to their organisation and evolving business requirements.


Support and Maintenance
Support & Maintenance

ES has the people and technology to ensure that your core infrastructure remains an asset you can rely on to deliver business value.





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