ES takes on the day-to-day management of your organisation’s FortiGate firewalls. Our 24/7, remote firewall service monitors your devices around-the-clock, provides updates, technical support with direct escalation to Fortinet as needed, applies security best practice, and reduces the overall burden on your in-house security team. The service includes:
SA-Based Operations Centre
ES provides 24/7 support from a South African based operations centre. Our expert engineers have high levels of certification, giving you access to top-tier technical resource. Our Service Level Agreements (SLAs) offer an industry-leading response and resolution time.
Unlimited firewall policy changes
Under a standard SLA you can request as many changes as your organisation needs, without any extra charge. This means you’ll have exactly what you need without worrying about expense.
Full device management
We monitor requested and required changes to ensure any action is managed to vendor best practice on your devices. We also take a proactive and pre-emptive approach to monitoring, enabling maximum uptime, as well as advising on the most suitable licensing schemes.
We provide a managed end-to-end service to ensure that your problems are resolved efficiently. Our process kicks in when a problem is reported, and the team works to deliver a solution and bring you back online as quickly as possible. Our SLA offers an industry-leading hardware fix to ensure uptime is maximised.